Room Service Server

W Edinburgh Waiter/Ress Position

W Edinburgh is hiring a Waiter/Ress to join Room Service as part of the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh and a fast-paced team.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

About the Role

Reporting to the Room Service Manager, as Room Service Waiter/Waitress, you will play a key role in our guest's stay with us, by serving them food and drinks in the comfort of their own rooms and making them feel like they are in a home away from home.

Joining the team means you will be instrumental to the success of the hotel's opening and beyond. We are looking for people who are detail-oriented, a people-person, and work well under pressure!

As Room Service Waiter/Waitress, key aspects of your role will include:

• Ensuring food and drinks are perfectly presented before serving to guests
• Serve food courses and alcoholic beverages to guests in their rooms
• Answer any questions on the menu selection, including how food has been prepared, any modifications that can be made, and what allergens are present
• Communicate with the kitchen regarding questions, length of wait, product availability, meal requirements, allergies, dietary needs, and special requests
• Maintain cleanliness of work areas, china, glass, and silverware before serving it to guests
• Restock items
• Present physical and accurate check to guests and process payments on service
• Follow health and safety guidelines and policies to report accidents and injuries

Our ideal Room Service Waiter/Waitress is someone who has:

• Strong organization and multi-tasking skills
• The ability to stay calm under pressure
• The ability to prioritize
• Confidence interacting with guests
• Good communication skills
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food, and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

About the Property

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city's festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure, and entertainment facilities along with residential apartments.

This W hotel helps redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music, and culture.

Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever/Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a Room Service Waiter/Waitress with us today!