Human Resources Manager

Human Resources Manager

Let your passion for discovery become a career. Explore, discover, share, and inspire at St. Pancras London.

In the heart of London, above the pulse of St. Pancras Station, where journeys begin and stories unfold, St. Pancras London rises as a majestic Gothic revival landmark, beautifully reborn for the modern age. Steeped in rich heritage, this iconic hotel invites you to step into a living fairytale where every stay becomes a timeless chapter and each detail is thoughtfully crafted with grace, elegance, and grandeur.

Position Summary:

You will lead and sustain an exceptional People & Culture agenda at the iconic St Pancras London. Partnering closely with the Director of Human Resources, you will shape and deliver people strategies that support the hotel's vision, operational goals and commitment to outstanding guest experiences.

You will also lead an on-property HR team, acting as a trusted advisor to Heads of Department and employees across the hotel. A visible and hands-on leader, you will bring strong commercial awareness and a genuine passion for people, culture and service excellence within a fast-paced luxury hospitality environment.

The Kind of Person We Are Looking For:

You are an accomplished Human Resources professional currently operating at Manager level, with substantial experience in a property-based role within luxury hospitality or a premium, service led environment. You thrive at the heart of the operation, bringing a calm, assured presence to a fast-paced setting while demonstrating sound judgement, discretion, and the highest professional integrity. Highly organised and self-motivated, you successfully manage competing priorities and possess a strong working knowledge of employment law, Human Resources best practices, and effective stakeholder communication.

You are confident, approachable, and instinctively people focused and enjoy being visible on the property and building trusted relationships at every level of the organisation. You are passionate about people management, employee engagement, and fostering a positive, inclusive workplace culture where individuals feel supported and valued. Leading by example, you naturally influence and inspire others to perform at their best. In this hands-on, property-based generalist role, you will deliver best in class Human Resources support across the hotel, overseeing talent acquisition, learning and development, employee relations, and HR operations, while ensuring alignment with the property's values, brand standards, and strategic objectives.

You must meet the legal requirements to work in the UK.

You will be expected to deliver on the following:

1. Provide strategic leadership to the Human Resource team, ensuring efficient, compliant and high-quality day-to-day Human Resources operations.
2. Act as the primary HR contact, building and maintaining strong external partnerships with schools, universities, recruitment agencies and workforce providers.
3. Lead employer branding initiatives in partnership with Corporate HR to strengthen talent attraction and organisational reputation.
4. Analyse and present monthly HR metrics, including turnover, retention and absence, translating insights into targeted improvement plans.
5. Manage complex employee relations cases, including investigations, disciplinary and grievance processes and performance management, ensuring fair and legally compliant outcomes.
6. Lead recruitment and talent management strategies to attract, develop and retain high-performing talent.
7. Oversee onboarding processes, delivering an engaging and effective welcome experience for all new starters.
8. Partner closely with the Learning & Development Manager to ensure training compliance and the effective delivery of L&D initiatives across all levels.
9. Coordinate the quarterly employee engagement survey and support Heads of Department in implementing impactful action plans.
10. Act as a trusted advisor to senior leaders on HR policies, UK employment legislation and best practice.
11. Champion a positive workplace culture, driving engagement through effective communication and people development initiatives.
12. Ensure full compliance with employment law, data protection requirements and internal policies, maintaining robust HR reporting and record-keeping.
13. Conduct regular HR audits, identifying opportunities to enhance HR processes, systems and controls.
14. Oversee all HR administration, including contracts, payroll liaison, benefits administration, HR systems and employee records.
15. Manage absence, holiday, maternity/paternity, flexible working and wellbeing processes with consistency, sensitivity and confidentiality.
16. Prepare and present HR insights and reports to support workforce planning, business decision-making and operational performance.
17. Manage the HR departmental budget, including payroll forecasting, recruitment, training and controllable costs, ensuring robust financial governance and alignment with business objectives.
18. Provide leadership and oversight of payroll operations, ensuring accuracy, compliance and clear accountability across HR, Finance and the wider business.
19. Ensure full compliance with UK immigration legislation, including right-to-work checks, record-keeping and ongoing monitoring.

Qualifications & Professional Experience

• CIPD Level 5 or above (essential); CIPD Level 7 desirable.
• Degree in Human Resources, Business Management or a related discipline, or equivalent professional experience.
• Proven HR management experience in luxury hospitality or a premium, service-led environment.
• Experience in a property-based role with responsibility for managing and developing a team.
• Strong working knowledge of UK employment law and HR best practice.
• Demonstrable experience managing departmental budgets and people-related costs.

What Is In It For You:

As well as a competitive salary, investment in your personal development, you will have the opportunity to enjoy a huge variety of perks and discounts:

• 31 days holiday (including Bank Holidays) increasing with service.
• Annual Bonus based on personal and business performance
• Private Medical Health
• Pension scheme
• Life Assurance
• Annual Performance Review pay
• Free Access to the Gym and spa
• Free meals at work
• Dry-cleaning service
• Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
• Marriott Discount Card enabling to benefits from hotel stays: room, gift shops and F&B across 130 countries
• Travel ticket season loan
• Cycle to work scheme
• Employee Assistant Programme
• Comprehensive Training and Development programme.
• Awards and recognition celebrations and many more….

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.