Guest Service Agent (part - time)

Guest Experience Expert

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Experience Expert in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary:

Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations

Assign rooms according to traveller requests and preferences whenever possible

Handle general enquiries, and provide a friendly, genuine service with each traveller experience

Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests

Build and strengthen relationships with existing and new travellers to enable future bookings

About You:

Experience with OPERA property management system or similar

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Be able to manage working overnights

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness