Guest Service Agent - Overnight

Guest Experience Expert - Overnight

The Westin is committed to empowering guests to enhance their well-being when they need it most - while traveling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert - Overnight to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

• Rise with us and assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, engage and inspire guests through each guest experience
• Support the front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Able to work overnight shifts

Our benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness