F&B Service Expert/chef De Rang ROOM Service - Casa Brera

F&B Service Expert/Chef De Rang - Room Service

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting F&B Service Experts/chef de rang - Room service.

Reporting to the F&B Outlets Manager, you will be responsible for delivering excellent Food & Beverage room service.

This is a full-time position, working 5 nights per week with 2 days off. The estimated start date is January.

Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city's timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite.

Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo.

Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

Great dining experiences are shaped not only by exceptional cuisine, but also by outstanding service. As an F&B Service Expert/chef de rang, you will ensure you are knowledgeable about every menu item, enabling you to make recommendations and confidently answer guest questions.

You will serve food and beverages efficiently and with genuine care, addressing any concerns promptly. Thanks to your attention and professionalism, guests will feel welcomed, satisfied, and eager to return.

You are passionate about Food & Beverage and enjoy making others feel at home. In this role, you will meet guests from all over the world while expanding your hospitality expertise.

You may work across different outlets, allowing you to broaden your F&B knowledge and skills. This is just the beginning: we believe in the potential of our team members and actively support their growth within the company.

What you'll do:

• Take food and beverage orders and enter them into the internal system (Infrasys)
• Make menu recommendations, handle special requests, and upsell when appropriate
• Ensure guests receive authentic, efficient, and attentive service
• Check in with guests to ensure expectations are met
• Set up and prepare outlets for each service period
• Order and restock inventory
• Follow Standard Operating Procedures and brand guidelines
• Comply with quality assurance standards
• Adhere to all health, safety, and hygiene policies

Required skills and competencies:

• Service execution: ability to deliver accurate and timely F&B service
• Product knowledge: understanding of menus, ingredients, and service flow
• Problem solving: ability to identify service issues and apply solutions
• Adaptability: capability to work across different outlets and service formats
• Communication: clear and effective interaction with guests and team members
• Operational accuracy: attention to detail in order taking and system usage
• Time management: ability to manage priorities during night operations
• Safety awareness: consistent application of health and safety procedures
• Qualifications:
• Intermediate proficiency in Italian and English
• Previous experience in F&B service or hospitality operations is an advantage

What we offer:

• Opportunity to work in a newly opened luxury lifestyle hotel
• Career development within Marriott International, with national and international mobility
• Structured training and professional development programs
• Exposure to high-level hospitality operations and leadership
• Employee benefits including hotel, dining, and wellness discounts worldwide
• Performance recognition and wellbeing initiatives

You're welcomed here. Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.