F&B Service Expert

Room Service Expert

Hotel Bristol, A Luxury Collection Hotel, Warsaw is looking for a:

Room Service Expert

In connection with the development of the In-Room Dining Department and the aim to enhance guest service quality, we are seeking a person to support our Room Service Team in creating exceptional experiences at a luxury standard. This role has a real impact on the comfort of our guests, both through professional order taking and their prompt fulfillment and by creating a friendly atmosphere.

The person in this position will be responsible for:

• answering guest phone calls and taking room service orders
• processing orders, monitoring their fulfillment, and finalizing invoices
• contacting guests regarding orders, cart collection, and satisfaction with the services provided
• providing daily operational support to the Room Service Team
• maintaining the highest standards in line with the Forbes Travel Guide

Join us if you have:

• minimum one year of experience in direct guest service (experience in wines and a la carte service is desirable)
• experience with POS systems is desirable
• very good knowledge of Polish and English
• high personal culture, impeccable presentation, and knowledge of savoir-vivre
• ability to create a friendly atmosphere, work independently, and have an ethical approach to duties
• ease in conducting conversations and building positive relationships
• current sanitary and epidemiological clearance
• commitment, enthusiasm, and a desire to develop in a luxury standard hotel

The job is part-time, Monday to Sunday, in the afternoon shift, 40 hours per week.

We offer:

• access to a full benefits package offered by Hotel Bristol in Warsaw for employees under an employment contract, including:
• Medical care in LuxMed - the basic package (Comfort Plus) for the Employee is funded by the Employer; the Employee has the option to extend the package and add family members at an additional cost;
• Lyra Program - free, anonymous, and confidential psychological, legal, and financial consultations for Employees. It allows for quick contact with specialists online or by phone after registration through the Lyra platform; the service is completely free for the Employee.
• Group life insurance Hestia - the Employee has the option to join the insurance on preferential terms, with full funding from their side;
• Meals in the staff canteen - Employees have the opportunity to use breakfasts and lunches served in the staff canteen for free;
• Corporate discounts Marriott International - they apply to employees in terms of accommodation and catering services worldwide, in accordance with Marriott Int. network procedures available on the internal MGS platform;
• Transport allowance - it applies to employees after a probationary period (3 months), a supplement to the salary in the amount of 50.00 PLN gross per month;
• Multisport Card - the sports card is subsidized from the Company Social Benefits Fund. The amount of the supplement depends on the Employee's social situation and is 30.00 PLN, 40.00 PLN, or 50.00 PLN per month;
• English language classes - free group classes for Employees of various levels of proficiency, held twice a week at the Hotel Bristol premises upon prior registration by the Employee;
• Employee Awards - they are awarded to Employees for special achievements, exceptional commitment and attitude, and for implementing innovative ideas in accordance with the internal procedures;
• Subsidies from the Company Social Benefits Fund (CSFB) - the Employer, in accordance with the statutory requirement, pays funds to the CSFB. The currently adopted practice is payments on occasions such as Christmas holidays, and subsidies for cultural events for Employees;
• Birthday Celebration - in the month when the Employee celebrates their birthday, they receive a gift in the form of two cinema tickets, provided they continue to work on their birthday;
• Free laundry - the Employee can use the Employer's external laundry services for workwear;
• Jubilee Awards - celebrating every 5th year of employment in the Marriott International network, in accordance with the Marriott Int. network procedures and internal regulations;
• Employee Referral Program - if a candidate recommended by an Employee is hired on the basis of an employment contract, after 6 months the Employee receives 2,500.00 PLN gross, and after another 6 months of the recommended person's work, the Employee receives another 2,500.00 PLN gross. The payment is made if the conditions described in the internal procedure available to Employees during their employment are met;
• Integration Activities - Employees have the opportunity to participate in various events organized by the Employer, charitable initiatives, and other events: both within the hotel and between hotels in the Marriott International network in Poland;
• Rich training offer - the Employer provides mandatory and additional training on the corporate platform, as well as many internal trainings conducted by external companies;
• Discounts on studies - the Employer offers attractive discounts on undergraduate and graduate studies at the WSB Merito University in Warsaw under the terms agreed between the Employer and the University.

Submitting personal data in application documents is voluntary but necessary for the recruitment process. The consequence of not providing personal data is the inability to conduct the recruitment procedure. Before sending your CV, please check if the application contains the following clause:

“I consent to the processing of personal data contained in my application on the basis of Article 6(1)(a) and (c) of the General Data Protection Regulation of 27 April 2016 by Royal Bristol Warsaw Sp. z o.o. with its seat in Warsaw, ul. Krakowskie Przedmieście 42/44 (data controller) for the purposes of conducting the recruitment process for the position indicated in the advertisement.”

Applications without the clause cannot be used for recruitment purposes and will be deleted.

You have the right to access the content of your personal data, correct it, delete it or restrict its processing, object to its processing, and transfer the data.