At Your Service Agent Telephone Operator Night Shift Full Time Park Lane

At Your Service Agent Telephone Operator Night Shift Full Time

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Previous experience working within a 5* hotel or similar environment preferred

Strong customer and associate relation skills

Ability to learn processes and procedures quickly

Good problem-solving and interpersonal skills

Strong communication skills (verbal, listening, writing)

Good decision making skills

Good computer skills

Good telephone etiquette

Strong organizational skills

High school diploma/G.E.D. equivalent

Good command of the English language essential

Proudly ranked among the Top 5 Hotels in London in the Condé Nast Readers' Choice Awards 2025

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

Competitive salary package

28 days holiday including bank holidays increasing to a maximum of 35 days

Accommodation Service Charge upon successful completion of probation

Season ticket loans

Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!

50% discount in Lanes of London

Recommend a friend scheme

Complimentary dry cleaning - we do like to make an impression!

Competitive car lease schemes

Access to major high street discounts so you can treat your friends and family

World-class international career opportunities within Marriott hotels tailored to your specific needs

Professional learning and development opportunities - because a fulfilling career is so much more rewarding

Tuition aid

Unlock access to world-class trainers and elevate your potential

Exclusive access to the world's leading management minds

Complimentary meals on duty

Eye care vouchers

Cycle to work scheme

Creative workshops

Support volunteer programmes like Magic Breakfast

Community activities like canal cleaning, volunteering at farms, plogging and much more

Plant a tree

Annual parties, Christmas lunches, summer BBQ's and Easter celebrations

Length of service rewards and invitations to recognition events

Monthly/yearly recognition schemes

Recognising personal milestones – new baby, wedding, birthdays and anniversaries