Guest Service Agent Banquet Reception (m/w/d)

Guest Service Agent – Banquet Reception

Be empowered.

Begin: Personalised onboarding program & staff accommodation subject to availability to support your start

Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another

Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels

Be connected: Numerous employee events and team-building activities to strengthen our "Team Spirit"

Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide

Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

At our dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel," two premium brands come together to form one employer! You've found your passion for guest service and event hospitality? Then join us as Guest Service Agent – Banquet Reception (m/f/d) and become part of our Banquet and Events Team. Two brands – endless possibilities!

Your key responsibilities include:

Welcome and host our event and conference guests

Ensure guest satisfaction throughout the banquet and event areas

Fulfill individual guest requests during events

Act as the primary contact person for organizers regarding last-minute changes and communicate them to the banquet team

Create menu cards and signage for events

Deliver exceptional service experiences together with the team

Be able.

Eagerness to grow, learn, and be part of a family-like and ambitious team

Calm and confident even in high-pressure situations or with special guest requests

Hospitality mindset is key – whether you're experienced or just starting out

Strong communication skills in German and English; additional languages are a plus

Be connected.

We're excited to hear from you! Once your application reaches us, we'll get back to you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.