F&B Service Expert

Join Our Ladies & Gentlemen - F&B Service Expert

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Food & Beverage Service Expert, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Food and Beverage Attendant provides exceptional service across a variety of food and beverage operations like in-room dining, lounge and bar. This versatile role requires a high level of flexibility, attention to detail, and the ability to multitask effectively to ensure a top-notch experience for all guests.

Job Description:

• Greet and engage guests in a friendly, professional manner.
• Take and process food and beverage orders, offer recommendations, and address guest inquiries or concerns.
• Ensure prompt, accurate service with high standards of presentation.
• Monitor inventory, assist with ordering and restocking, and rotate stock to reduce waste and ensure freshness.
• Polish cutlery and other items to maintain cleanliness and quality.
• Collaborate with kitchen, bar, housekeeping, and front-of-house teams to ensure smooth operations.
• Attend staff meetings and training sessions as needed.
• Adhere to all health, safety, and hygiene regulations, and report maintenance or safety issues promptly.

Lounge Service

• Provide service in the lounge area, including preparing and serving beverages and light snacks as well as the iconic Ritz-Carlton High Tea offerings.
• Maintain a welcoming atmosphere, ensuring the lounge area is clean and well-stocked.
• Assist with setting up and breaking down events or meetings in the lounge area.
• Maintain reservations and booking across Seven rooms.
• Create and deliver cocktail and wine service.
• Late-night availability is essential (shifts may end at midnight). Please factor in transportation when planning schedules.

About You:

• An up-to-date Victorian RSA
• Relevant experience in a similar role
• Barista skills highly regarded
• Basic wine knowledge highly regarded
• Ability to prepare essential cocktails
• Working rights in Australia
• Proficient in English and confident in delivering storylines to guest
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.