Sr. Customer Account Manager

Sr Customer Account Manager (Manufacturing)

Anaheim, CA, US This position is responsible for managing customer accounts, serving as the primary liaison between the customer and the operation. The position will be in charge of the product realization process per customer from the order entry process through customer product receipt. The position is responsible for utilizing interpersonal skills to collaborate with the internal team to problem solve, ensure customers receive part on time in compliance with our quality standards and performance to scheduled targets.

Essential Functions:

• Manage a portfolio of client accounts and develop strategies for their expansion.
• Identify opportunities for renewals, upselling, and cross-selling.
• Manage assigned customer accounts serving as the voice of the customer to communicate customer requirements with our Operations Team.
• Drives delivery performance working with our internal cross functional team to meet on-time delivery goals.
• In charge of the order confirmation process to the customer, providing promise date and oversee the open order tracking report for each customer.
• Communicate weekly on the tracking of the Open Order Report with each customer.
• Work with customer forecast to use as a tool to communicate with the customer on planned shipments, historical shipment data, and intelligence received from the customer to ensure we are on track with purchase order coverage.
• Performs past due analysis and works with operations to provide recovery plans to ensure on time delivery metrics are met.
• Provide metrics and analysis for management review as assigned:
• Problem solving options for customers when we face challenges in supply chain, material availability, design, pricing, etc.
• Participates in Daily Production meetings and departmental team meetings to positively impact service levels, safety, and quality.
• Works with managers to improve planning procedures, order management cycles, order management communication flow, as opportunities arise.
• Understands the Quality Management System and Engineering System and the Customer Account Managers role within the system (RMA's, ECR's CDR's, etc)
• Aid the Accounts Receivable Team in the collection of past due invoices by creating a monthly review cadence and communication with the customer to resolve open invoices.
• Increases job knowledge during review period by obtaining training or instruction as applicable.

Qualifications:

• Minimum 3-5 years' experience in Account Management in a Manufacturing environment is required.
• Demonstrated experience working in a fast-paced environment
• Organizational and analytical skills
• Excellent communication skills (written and verbal)
• Negotiates skillfully in difficult situations with cross functional team and settles differences in an assertive yet diplomatic fashion in order to reach an agreement
• Basic knowledge in Microsoft Office (Excel, Word, Outlook)
• College's Degree preferred