Remote Customer Service Representative - Scheduling - Remote Eligible

Remote Customer Service Representative – Healthcare

Full service healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on outbound calls within a remote call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed. 100% Remote, but need to be able to commute to Hollywood, CA for monthly one-day training sessions as needed

Equipment:

Company provided Laptop, Headset, and Monitor

Schedule: Monday to Friday Day time shift 8AM-4:30PM + Over Time

Job Overview

• Handles high volume outbound calls to patients to provide updates on upcoming clinic appointments.
• Screen, transfer, resolve and dispose of calls expeditiously.
• Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
• Review, process, schedule and authorize orders
• Ensure timely documentation of all updates and communication is documented within internal system
• Provide eligibility status and benefit information for participants
• Address participant and provider inquiries
• Escalate concerns as needed

Job Requirements

• High School Diploma or GED Required
• 1 year experience in a Service/Support call center environment
• Must be able to speak, read, and write fluently in English and Spanish
• Customer Service in a healthcare setting is a plus
• Must be computer savvy – training will be provided for CRM system
• Must have dedicated work space at home with high-speed internet connection.
• Upon hire, candidates must be open to completing a background screening, pre-employment health assessment, and TB Test prior to start date.