Client Services Specialist

Client Services Rep

Client Services Specialist acts as a liaison between clients and relationship managers, providing operational and administrative support for the regional office. This role is ideal for someone early in their career who is organized, detail-oriented, and eager to learn. The position supports client service delivery, account analysis, and internal coordination. Essential Duties:

1. Support compliance with Bank Secrecy Act, CIP, CDD, and OFAC regulations.
2. Respond to inquiries and assist with identifying suspicious activity.
3. Manage phone calls, messages, and appointment scheduling.
4. Prepare and handle confidential correspondence.
5. Research and follow up on client issues and concerns.
6. Facilitate communication between relationship managers and internal departments.
7. Assist with new account setup, loan documentation, and account maintenance.
8. Maintain and update customer credit files and financial statements.
9. Monitor overdraft reports and document reportable activity.
10. Verify and process client banking transaction requests.
11. Provide basic online support and assist with treasury management items.
12. Perform general administrative duties and special projects.
13. Ensure compliance with bank policies and procedures.
14. Maintain confidentiality and regular attendance.

Minimum Requirements:

• High School Diploma or equivalent combination of education and experience.
• Strong reading, writing, and analytical skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office and other relevant software.
• Strong typing and intermediate math skills.
• Exceptional verbal and written communication skills.
• Ability to solve problems in non-standardized situations.
• Valid driver's license and insured vehicle (if driving is required).