Aftermarket Support - Warranty

Aftermarket Support / Warranty Representative

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Our Aftermarket Support / Warranty Representative is responsible for processing warranty claims from customers, completing necessary forms and gaining approval from management for warranty credits.

Roles and responsibilities include:

• Document, validate, and resolve warranty claims and communicate with customers
• Process warranty enrollments, educate customers about usage, and answer questions regarding the warranty process.
• Create reports on customer interactions, warranty claims, and related statistics.
• Identify trends in warranty data and initiate causal analysis when needed.
• Ensure high level of customer satisfaction when executing the warranty process
• Coordinate across the organization to ensure proper adherence to warranty processes
• Assist in other aftermarket support functions as needed, such as purchasing, sales support, warehouse support

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.