Lead, Operations - US Wholesale & Specialty, Policy Support

Markel Group Operations Manager

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to lead, manage and develop a team of associates that perform specific functions. This includes recruitment, retention, staff development/coaching and mentoring. This position requires good organizational skills, strong attention to detail, and the ability to clearly communicate (both written and verbal) to associates, customers, and other departments. This associate must have a working knowledge of the tasks that the team is responsible for and may perform the same work as their subordinates.

Key Responsibilities

• Keep team organized and up to date on processes.
• Assist team with workflows when needed to stay within compliance standards.
• Provide subject matter expertise to maintain and monitor operational frameworks that support process enhancements and performance metrics.
• Analyze data and workflows to assess implications, identify opportunities, and recommend actionable solutions.
• Support initiatives aimed at improving efficiency, quality, and productivity through process analysis and interdepartmental collaboration.
• Coordinate with other departments to support the execution of daily operational tasks.
• Assist in project planning, resource alignment, documentation, and communication for assigned initiatives.
• Conduct performance reviews for designated team members and monitor employee engagement and satisfaction.
• Recruit, train, and develop team members to build a high-performing and agile workforce.
• Organize and optimize daily workflows to ensure timely and effective delivery of services and products.
• Build and maintain strong relationships with internal leaders and external partners to ensure operational continuity.
• Execute complex departmental tasks requiring advanced knowledge and problem-solving skills.

Qualifications

• Prior experience in Operations. Preferred prior experience in working with Policy Support tasks.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience with performance management and process improvement methodologies.
• Experience with Microsoft Office (Excel, Word, Outlook, Powerpoint, Sharepoint).
• Ability to work in a fast-paced environment with multiple channels of communications coming in at one time.
• Ability to know when to prioritize certain tasks over others in order to meet deadlines.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are: Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you.