Director Of Technical Services (IT), Information Technology, Full - time, Days

Director Of Technical Services

About MarinHealth: Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company: Marin General Hospital dba MarinHealth Medical Center

Compensation Range: $84.27 - $126.40

Work Shift: 8 Hour (days) (United States of America)

Scheduled Weekly Hours: 40

Job Description Summary: Under the general direction of the Chief Information Officer (CIO), the Director of Technical Services is a senior-level IT leader responsible for overseeing the organization's technical infrastructure and end-user computing environment. This includes managing vendor relationships, network operations, user support services, laptops, printers, remote office connectivity, and ensuring the successful testing and implementation of new applications and upgrades. In addition to these responsibilities, the Director provides direct leadership for the organization's IT security posture. This includes leading the IT security team to ensure compliance with cybersecurity policies, overseeing risk assessments, and implementing best practices to safeguard data and systems across the enterprise.

Job Requirements, Prerequisites and Essential Functions

Job Specifications: A. Education: Bachelors in the areas of Information Systems or Management Engineering preferred.

B. Experience: A minimum of 10 years of experience in Information Technology is required, including 5 years of leadership experience within a healthcare provider setting.

C. Prerequisite Skills: Proven ability to conceptualize, launch, and deliver secure, scalable technology solutions that align with organizational goals and compliance requirements. Demonstrated leadership with a collaborative, mentoring approach that fosters accountability, innovation, and team development. Strong awareness of emerging trends in healthcare information systems (HIS), cybersecurity, and digital health technologies, with the ability to anticipate and guide necessary organizational adaptations. Consistently models professional behavior in alignment with organizational values, policies, and service standards. Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences. A proactive, customer-centric mindset with a commitment to delivering high-quality IT support and service experiences. In-depth knowledge of ambulatory and inpatient system deployment environments, particularly within community, county, or state-based healthcare systems. Expertise in IT service delivery best practices, enterprise architecture, and the development of multi-year strategic technology and cybersecurity plans. Strong interpersonal and conflict resolution skills, with the ability to effectively engage and influence stakeholders at all levels. Ability to build and maintain collaborative relationships across departments, vendors, and external partners. Experience leading the development and execution of IT solutions and strategies aligned with departmental and organizational business objectives. Innovative problem-solver with a track record of developing forward-thinking approaches to meet evolving business and security needs. Oversight experience with clinical and financial systems such as McKesson, Siemens, and Lawson, including integration and security considerations. Serves as a role model for organizational values and behavioral standards. Self-driven, results-oriented professional with high integrity and the ability to build trust across technical and non-technical teams. Demonstrated competencies in: defining and executing IT and cybersecurity vision and strategy. Leading high-performance teams and fostering cross-functional collaboration. Driving data-informed decision-making and measurable outcomes. Leading change management, prioritization, and stakeholder alignment. Deep understanding of healthcare IT operations, cybersecurity frameworks (e.g., NIST, HIPAA), and technical infrastructure.

License/Registration/Certification: Technical certifications preferred.

Primary Customer Served (Age Specific Criteria): This position is not a patient care position, and as such, this section does not apply.

Patient Privacy (HIPAA Compliance): Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Duties and Responsibilities: A. Essential (not modifiable): Enhances the reliability, performance, and security of hosted applications by partnering with hosting vendors to design, implement, and continuously optimize infrastructure and application environments. Leads in-depth technical reviews and troubleshooting sessions with hosting vendor teams to resolve complex issues and refine operational processes. Provides executive leadership with clear, actionable technical insights to support system implementations, upgrades, and technology selection decisions. Oversees and ensures the successful execution of multi-application upgrade initiatives, including planning, testing, deployment, and post-implementation support. Drives the initiative to standardize and modernize all hosted applications by ensuring alignment with current build versions and security standards. Leads the transition to a centralized IT service delivery model through a shared services framework in collaboration with hosting partners. Defines and communicates a forward-looking technology vision that supports innovation, cybersecurity, and digital transformation across the organization. Develops and executes strategic IT plans that align with Marin General Hospital's long-term mission, vision, and operational goals. Collaborates with senior IT leaders and hosting vendor executives to ensure seamless delivery of IT services and alignment with enterprise priorities. Operates in alignment with the strategic direction and values of Marin General Hospital, ensuring consistency in leadership and execution. Partners with IT leadership to align technology initiatives with business priorities, balancing resources and optimizing IT investments through effective portfolio management. Participates in the full lifecycle of IT systems, including selection, acquisition, development, deployment, maintenance, and support. Co-manages the IT project intake, approval, and prioritization process to ensure alignment with strategic goals and resource availability. Ensures all IT initiatives have clearly defined business objectives, success metrics, and measurable outcomes. Tracks and reports on the performance of the IT portfolio and hosting vendor partnership, including budget adherence, timelines, and value delivery. Conducts ongoing assessments of internal and external IT capabilities, including staff, contractors, and vendor performance, to ensure operational excellence. Collaborates with the Project Management Office (PMO) to ensure timely and efficient execution of IT projects across the organization. Manages relationships with external stakeholders, including government agencies, vendors, research institutions, and healthcare partners, to support strategic IT initiatives.

B. Secondary Functions (modifiable): All other duties as assigned.