Platform Services Senior Manager

Platform Services Senior Manager

The Platform Services Senior Manager position is responsible for managing the Cloud, Infrastructure and Platform Services team with Enterprise Technology & Innovation department. The PSM Manager is responsible for ensuring maximum performance of the compute, storage, and cloud platforms, working with County customers and vendors regarding current and future projects, and taking a proactive approach to the server infrastructure and systems.

Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation!

We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County.

We offer:

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits including access to our upcoming on-site center, dedicated to serving Maricopa County families exclusively
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including healthcare premium discounts
• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

We require:

• Six years of Technical IT Management work experience, which includes:
• Three years working in large Virtual and Microsoft environments supporting 1000 Systems and 10,000+ users
• Three years of budget management and prior systems hands-on experience for Operating System (O/S) Administration using Windows and VMware
• Two years in a management and/or supervisory capacity
• Bachelor's degree in Computer Science or a closely related field
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We also value:

• Technical Experience
• Experience working in a large-scale Multi-cloud Enterprise environment with an understanding of Cloud networking technologies such as Azure ExpressRoute and AWS DirectConnect
• Experience deploying, maintaining, and monitoring PaaS or IaaS workloads
• Understanding of Cloud security best practices
• Configuration Management experience using Microsoft/Linux
• SAN/Cluster experience (HPE, Pure, Brocade)
• Knowledge of backup and recovery applications such as Commvault
• Knowledge of Infrastructure as Code (Terraform, Bicep, Cloud Formation)
• Knowledgeable on VMware Hybrid Cloud Platforms VCF, Azure, AWS, Google.
• Experienced with Hyper-converged Infrastructure (HCI). Understanding of unified systems of storage, compute, networking

Job Contributions:

• Troubleshoot and resolve technical issues with subordinates, while providing guidance and training on troubleshooting techniques
• Provide ongoing monitoring and proactive administration, tune and maintain systems to ensure maximum performance, reliability and availability to ensure SLAs are met
• Provide outstanding customer service. Track support provided. Work with customers to ensure and understand their business needs and how departmental-provided services can be best delivered to meet their needs
• Work with customers to architect and implement new technology projects; this includes working with vendors, performing project management, communicating with customers, directing subordinates and coordinating vendors
• Develop and execute test plans to check server infrastructure and virtualization systems availability for disaster recovery. Report on findings, and make recommendations for improvement to Sr. Management

Working Conditions:

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

Selection Procedure:

• Only the most qualified candidates will be considered
• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.