Junior ION SME Support

Junior ION SME Support

We are looking for a Junior ION SME to join a high-performing technology team responsible for the support and continuous improvement of electronic trading platforms for Fixed Income. This role offers a unique opportunity to work at the heart of live trading systems in a fast-paced environment, maintaining mission-critical platforms and driving technical excellence across the e-trading landscape.

Key Responsibilities

• Provide L3 support for ION and e-trading platforms used across Fixed Income desks (trading, sales, and back office).
• Oversee production trade flows, from market execution to downstream systems and post-trade processes.
• Maintain and configure production (PRD) and disaster recovery (DR) environments, ensuring stability and availability.
• Identify and implement process enhancements to improve system performance and user experience.
• Coordinate and execute platform changes across proprietary systems and third-party components.
• Collaborate with technical and business stakeholders to ensure seamless service delivery and operational efficiency.

Required Experience

• Proven experience supporting electronic trading environments, ideally with ION Trading platforms.
• Solid understanding of Fixed Income products (Rates, Credit, Swaps, etc.).
• Familiarity with the end-to-end trade lifecycle — quoting, execution, confirmation, settlement, and valuation.
• Strong technical knowledge of Linux, Sybase, TCL, and shell scripting.
• Intermediate knowledge of SQL, Excel, and VBA.
• Understanding of market connectivity and trading protocols (Tradeweb, MarketAxess, Bloomberg TOMS, MarkitWire, etc.).

Desirable Skills

• University degree in Computer Science or a related field.
• Experience using JIRA and participating in testing or continuous integration environments.
• Analytical mindset with a proactive approach to troubleshooting.
• Strong communication skills and ability to work collaboratively under pressure.

Key Competencies

• Problem Solving & Delivery Focus – ownership, accountability, and attention to detail.
• Client Orientation – understanding business needs and delivering high-quality support.
• Collaboration & Communication – working effectively with cross-functional teams.
• Ethics & Conduct – acting with integrity, diligence, and professionalism at all times.

Why Join

• Work within a cutting-edge trading technology environment in a global financial institution.
• Gain exposure to high-impact trading systems and complex market infrastructures.
• Join a collaborative, high-performance culture that values innovation, learning, and ownership.