Associate Operations Manager

Associate Operations Manager

The dynamic administrative support team in Marcus & Millichap's Edmonton, Canada location is seeking a new team member to join our innovative, collaborative team. We're seeking a personable, professional individual who desires a stable, professional office environment providing growth and challenge. Ideal candidates for this role are passionate about providing top client service, always looking for ways to improve self and team, and making a difference in the office and firm's overall success.

This is a full-time, non-exempt (hourly), in-office position – not remote or work from home. Our office is located in Edmonton, Canada.

We will train you in this pivotal position and support you as you grow. Commercial real estate is competitive and fast-paced. Bring the mindset of "no job too big or small."

Some of the interesting things you will be responsible for as Associate Office Manager:

• Under the guidance of the Operations and Regional Managers, you'll provide office and compliance management and support to the Edmonton office and other offices in the Western Canada and the Western U.S, including Brokerage/Transactional, Human Resources/Staff, Local Management, Administrative, and Event Planning responsibilities
• Assist Operations Manager in prioritizing and monitoring workflow, solving issues and escalating if needed
• Ensure local staff are in compliance with and regularly updated in brokerage tasks policies and procedures
• Assist managers in the preparation of reports, local sales contests and other similar projects as needed Assist managers in the processing of closings and under contracts
• Become cross‐trained in management tasks for coverage as needed
• Process new listings, including proofing and editing marketing packages for superior quality and use of grammar.
• Assist the Operations Manager in the processing of sold and closed transactions when necessary.
• Keep up to date with the various software, company applications, and policies or procedures that pertain specifically to Agents and Assistants, while continuing to identify opportunities to conduct training sessions when necessary.
• Copy, scan, and create proposal bindings and print jobs for agents.
• Create high quality marketing materials for agents, such as postcards and flyers.
• Share the telephone and front desk responsibilities with the other support staff.
• Assist with the stocking of supplies, maintaining copiers and other office machines in working condition, and general problem solving.
• Work collaboratively with offices across Western Canada and the Western U.S., and firmwide

The proven success you'll bring to the Associate Office Manager Role:

• 3+ years administrative experience
• Possess excellent soft skills; collaborative, proactive and approachable with a strong desire to learn, grow and manage both team members and tasks.
• Strong MS Office skills – Excel/Word/Outlook/PowerPoint
• Strong organizational, interpersonal and communication skills as well as proofreading and editing abilities.
• Quick learner and you enjoy learning/working with software and technology.
• Ability to multi‐task and accurately meet deadlines in a demanding environment
• Excellent attention to detail
• Reliable and punctual, take pride in owning your responsibilities and contributing to the team