Client Support Specialist - Remote Eligible

Customer Support Specialist

Mapon, the second-largest company in the Draugiem Group, is one of the leading fleet management and GPS tracking solution providers in Northern Europe. The company serves more than 31,000 clients worldwide and has a partner network across six continents. Our team of over 200 professionals works from offices in Latvia, Lithuania, Estonia, Finland, Sweden, Denmark, and Spain.

We are now looking for a Customer Support Specialist to join our team. In this role, you will provide professional communication with clients, help them understand and use Mapon products, consult and train customers and partners, gather and analyze data, and resolve problem situations. Daily work may also include assisting with route planning, so an interest in technical solutions and strong map orientation skills will be valuable.

We are looking for a helpful and communicative colleague who enjoys supporting others, reacts quickly, and can analyze information with precision. If you want to grow professionally, work in an international environment, and are not afraid of new challenges – join Mapon!

Responsibilities

• Provide remote communication with clients, both written and verbal
• Deliver necessary information to clients about Mapon products
• Conduct remote training sessions for clients and partners on how to use Mapon products
• Collect and analyze data of various volumes
• Actively resolve client issues and problem situations
• Assist clients with task and route planning, including map orientation and designing suitable routes

Requirements

• Excellent Latvian and English skills (both written and spoken); additional languages will be considered an advantage
• Previous experience in customer service
• Experience as a dispatcher or route planner will be considered an advantage
• Interest in technology and technical solutions will be considered an advantage
• Ability to react quickly and handle non-standard situations
• Good computer skills and ability to work with various IT tools and systems
• Ability to work with and analyze large amounts of data
• Strong communication skills and a genuine willingness to help people

We Offer

• Monthly salary starting from 1500 EUR gross, depending on experience and qualifications
• Paid lunches and fruit in the office
• Personalized employee benefits after the probation period, where you can choose what suits you best (premium health insurance, including mental health support, dental care, and massage courses; sports program; or employer contributions to your 3rd pension pillar)
• Extra paid vacation days, including your birthday off
• Paid wellness days for both physical and mental health
• Annual learning budget to support your growth, from seminars to book purchases
• Free parking at the office
• Flexible working hours with the possibility to start your day anytime before 11:00
• Additional paid leave for life events, including study leave
• The option to work remotely or from our cozy office
• Special budget for team-building events
• Paid participation in major sports events such as Stirnu Buks and Riga Marathon
• Interest groups and activities within the Draugiem Group community.

AS Mapon (reg. no. 40003800531)