Business Support Specialist

Business Support Specialist

Mapon develops user-friendly and efficient GPS tracking and fleet management solutions tailored to the needs of companies in transportation, logistics, freight, agriculture, construction, and other industries. As one of the market leaders, Mapon currently tracks over 300,000 moving objects worldwide, which have collectively traveled more than 40 billion kilometers.

Our team of over 200 colleagues across multiple countries is actively working on new and innovative products and services to serve our clients across six continents.

The Mapon finance team is looking for a Business Support Specialist to join us. In this role, you will follow group-wide procedures to prepare customer invoices in CRM systems, manage documentation, and provide support to clients and colleagues both in Latvia and internationally.

Your Responsibilities:

• Prepare and send invoices to Mapon clients, partners, and branches via CRM/ERP systems; generate related reports.
• Draft and manage contracts, annexes, acceptance certificates, and other related documents.
• Enter, verify, and ensure the quality of customer data in accounting systems.
• Provide consultations and training on CRM system usage to internal and external clients (in Latvian and English; Russian is a plus).
• Support company clients and collaborate with other teams and management.
• Process and correct information in CRM systems.
• Cover for your direct manager during absences (vacation, business trips, studies, sick leave), ensuring continuity of processes.
• Participate in daily accounting and warehouse operations.
• Monitor customer debts and prepare debt recovery requests within Mapon Group.
• Communicate with debt recovery administrators and update internal systems accordingly.
• Resolve issues and make decisions within your area of competence.
• Contribute to system improvements and advise group employees on system usage.
• Participate in the implementation and training of new and existing systems.
• Standardize processes, identify inefficiencies, and propose improvements.

We Expect From You:

• Willingness to work full-time
• Higher education in finance, economics, or business management
• Experience in administrative work and accounting; understanding of warehouse processes would be an advantage
• Strong skills in working with various systems, MS Office, and BI; experience with accounting systems would be considered an advantage
• Initiative, accuracy, a high sense of responsibility, independence, and analytical thinking
• Ability to communicate effectively with stakeholders at all organizational levels
• Positive, energetic, and persistent personality, able to organize own work and achieve results independently
• Excellent Latvian and English language skills, as both are working languages

We Offer:

• Salary starting from EUR 1500 to 1700 gross, depending on experience and qualifications.
• Paid lunches and fruit in the office
• Personalized employee benefits after the probation period, where you can choose the option that suits you best: premium health insurance (including mental health support, dental care, and massage courses), a sports program, or employer contributions to your 3rd pension pillar
• Additional paid vacation days, including your birthday
• Paid days for physical and mental health recovery
• An annual learning budget for your professional development – from seminars to book purchases
• Free parking at the office
• Flexible working hours – the possibility to start your workday anytime before 11:00
• Additional paid leave for various life situations, including paid study leave
• The possibility to work remotely or from our cozy office
• A dedicated budget for team-building events
• Paid participation in major sports events such as Stirnu Buks and Riga Marathon
• Interest groups and activities within the Draugiem Group community