Strategy & Operations - Remote Eligible

Strategy & Operations

Maple is a unified workforce management suite (scheduling, time & attendance, and payroll, with more to come), purpose-built for long-term care and designed for a modern, flexible workforce. Our goal is to help nursing homes transform their labor operations and streamline costs. We also aim to help healthcare workers access new opportunities and build financial health.

We got our start in long-term care, but we're excited to address similar pain points across other industries. We want to be the go-to workforce management solution for any flexible workforce industry.

Maple is in an exciting stage. We've found a strong product-market fit in long-term care, and our customer base is growing quickly. We're hiring a Strategy & Operations (S&O) generalist to continue driving this growth.

You'll own high-priority projects end-to-end across the following areas:

1. Scaling operations: staying close to the customer + using customer insights to inform how we scale
2. Product strategy: making sure we're launching the right features to our customers, quickly
3. New industries: exploring other flexible workforce industries Maple could serve, such as construction, airport security, support agent, and more

What We're Looking For

We value ownership, good instincts on what's right, resourcefulness in knowing where to go to get the right answers, customer-centricity, persistence and first principles thinking.

A lot of companies say they value these qualities; here's what they mean to us:

1. We write, a lot. We believe writing = thinking, and clear writing = clear thinking.
2. We read, a lot. We post discussions in our #general Slack channel so everyone can learn by osmosis. The only limiting factor for your growth is how much time you have to read. You don't have to know anything about workforce management software or nursing homes on day 1, but we expect you to be an expert by day 90!
3. Our internal bar for "good enough" is higher than our customers. For example, one of our team members thought a customer's tax setup was incorrect. They called the customer, who assured them it wasn't. They didn't stop digging there; instead, they called the state tax agency themselves to verify the setup (and indeed, the customer was wrong). That digging saved the customer thousands in fees (and we learned a ton about state tax filings in the process).

Why Join Maple?

• Have extreme ownership over projects that are important to our customers and the business
• No fixed ceiling. The scope of your work and level of responsibility will grow with your performance.
• Work on real problems with real impact
• Get experience being fast and scrappy in a start-up environment
• Backing from a $1.3B-valued company (Clipboard)
• Competitive total compensation ($110K - $170K depending on experience)
• Zero commute. Work wherever you are in the U.S.