Operations Risk & Controls Governance Manager

Manager, Operations Risk & Controls Governance

Within the Operations L1B team structure, the role of Manager, Operations Risk & Controls Governance is responsible for the following:

• Assist the Regional Ops L1B team to implement the initiatives and activities to operationalize the Operations L1B agenda across Asia.
• Work with markets to understand existing processes, identify and assess risks and controls, detect and remediate gaps.
• Advise/challenge markets to optimize controls and close gaps with the desired Asia Ops Risk Governance frameworks.

Position Responsibilities:

• Assists in initiatives or BAU work which drives controls improvement program across Asia.
• Support Operations Line 1B initiatives such as but not limited to Controls Testing, Risk and Control Self-Assessment (RCSA), Complaints Analysis, Gap Analysis and Framework implementation, Audit Preparation
• Planning, organizing and implementing Operations L1B initiatives to improve risk & controls governance across the Asia segment.
• Performing detailed analysis of current process and controls against required improvements, including using data analytics to identify gaps/issues/trends that should be remediated to strengthen the governance of operations risk.
• Evaluating findings, uncovering areas for improvements
• Leading reviews of business processes and developing optimizing strategies
• Conduct meetings and workshops to present ideas, gather information, brainstorm and identify solutions.
• Effectively communicating insights and plans to cross-functional teams and management.
• Documenting, communicating, and reporting of information received, actions taken, outcomes.
• Updating playbooks, etc. with the changes in processes.
• Assist to coordinate risk and control project activities and promote good practices and share intelligence (e.g., fraud trends).
• Other assignments as and when required by the Regional Ops L1B team.

Required Qualifications:

• University graduate with minimum 5-8 years of experience in Operations Risk Management, or Operations Controls
• A solid understanding of core insurance operational processes. Experience working within operations is necessary
• Experience in a global and/or regional role is advantageous.

Preferred Qualifications:

• Deep understanding of Operational processes and risks and how they can impact the business
• Ability to deep-dive effectively into existing processes and controls and to analyze control gaps and work closely with the stakeholders to identify, plan and implement effective controls. Where solutions involve multiple parties (e.g., vendors), it will be necessary to support the country staff to implement the proposed solutions and other steps necessary for the Change Management
• Analytical skills, attention to details, curious
• Strong stakeholder and people management skills; able to effectively articulate technical vision, possibilities, and outcomes through strong verbal and written communication
• Strong interpersonal skills, with ability to influence stakeholders

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid