Operations Risk & Controls Governance Analyst

Operations Risk Analyst

We are looking for an Operations Risk Analyst to join our new business at MBPS. In this role, you are expected to assist with initiatives or work that drive the controls improvement program across Asia, and collaborate with markets to identify gaps, understand existing processes, risks and controls.

Position Responsibilities:

• Planning, organizing and implementing Operations L1B initiatives to improve risk & controls governance across the Asia segment.
• Performing detailed analysis of current processes and controls against required improvements, including using data analytics to identify gaps/issues/trends that should be remediated to strengthen the governance of operations risk.
• Evaluating findings, uncovering areas for improvements
• Leading reviews of business processes and developing optimizing strategies.
• Conducting meetings and workshops to present ideas, gather information, brainstorm and identify solutions.
• Effectively communicating your insights and plans to cross-functional teams and management.
• Documenting, communicating, and reporting of information received, actions taken, outcomes.

Required Qualifications:

• Minimum 3-5 years of operational risk management/audit/compliance, focusing on financial services (insurance, banking).
• Must have previous experience in control testing, risk & control self-assessment (RCSA) and familiar with risk guidelines and engagements, and process automation.

Preferred Qualifications:

• A good understanding of core insurance operational processes.
• Experience in a regional role is advantageous.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer:

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.