New Business Support Operations Associate

New Business Operations Associate

Are you a self-starter with strong communication skills, who enjoys working in a team environment with a passion for learning? Consider joining our team as a New Business Operations Associate! Reporting to the Manager, New Business Support; the Operations Associate is responsible for providing excellent service, support, and administrative tasks with the purpose of delivering an outstanding client experience. You will use general knowledge and skills acquired through training to facilitate the money movement of client funds.

Responsibilities:

• Responsible for following up on participant rollovers in a timely manner
• Responsible for responding to emails and other participant inquiry in a timely manner
• Work directly with financial intermediaries to ultimately channel assets into John Hancock
• Connect with Third Party Administrators and Plan Sponsors to facilitate rollover process
• Complete daily and weekly operational activities while following department policies and procedures
• Respond to routine inquiries from various operation teams both internal and external
• Oversee data integrity requirements
• Proactively share knowledge to ensure team objectives are met

Required Qualifications:

• Bachelor's degree
• Excellent written communication, phone demeanor, and customer service skills
• Knowledge of financial services is a plus

Preferred Qualifications:

• Continuous learners
• Team player
• Driven
• Passion for customer service
• Good analytical and problem-solving skills
• Ability to learn quickly
• Detail oriented with the ability to quickly coordinate, prioritize, and work within a multiple task environment

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $32,000 - $53,300 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Working Arrangement: Hybrid

Salary range is expected to be between $32,000.00 USD - $53,300.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.