Business Support Analyst

Business Support Analyst

The Business Support Analyst will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing easy to moderate business issues.

Position Responsibilities:

• Monitoring and clearing the SCD message queue throughout the day to ensure all transactions are elevated to final status at end of day.
• Monitoring the team shared mailbox throughout the day and taking appropriate action on the emails received.
• Generating IOI ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame (generally 30 minutes).
• Investigating Transaction Hub (THUB) unknown queries and generating adhoc transactions to THUB as needed
• Supporting adhoc analysis to identify root cause of production problems and develop timely solutions.
• Executing acceptance test for implementation of new security types and functionalities and system upgrade.
• Executing and validating test cases for end-to-end processes.
• Supporting for period end close processes.
• Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain static data table such as: Portfolio, Security, Transaction, Bank Account, Segment, Accounting configuration
• Identifying opportunities to leverage system capabilities in order to meet business requirements.
• Any other duties or projects assigned from time to time within or beyond working hours if needed.

Required Qualifications:

• Bachelor's degree in Finance or Accounting with a minimum of five (5) years of experience
• Hands-on SCD experience would be an asset
• Experience working directly with business clients in addition to application support teams
• Previous experience in investment operations in insurance or financial services
• Ability to work sell independently as well as with others as part of a team
• Ability to grasp new concepts and information quickly
• Eager to build strong relationships with internal departments and external partners
• Excellent organization and prioritization skills with the ability to manage competing priorities
• Comfortable influencing without authority
• Strong communication skills – both written and verbal
• Strong customer service orientation
• Should possess a desire to learn new skills, adapt and take on new challenges
• Candidate must be willing to report for a night shift schedule from 9PM to 6AM EST.

When You Join Our Team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.