Agency Operations Senior Specialist, Sales Support Activities

Sales Activities Support

Collaborate with Sales budget owner/Secretaries to review and evaluate monthly Sales activity plans.

Work with the Sales Budget Management team to monitor and maintain Sales activities budget balance.

Clarify Sales requirements, conduct cost–benefit analyses, and propose recommendations to Sales budget owner.

Ensure the spending of Sales activities budget complies with company policies.

Review and verify all supporting documents before processing payments in the system.

Manage Sales activities budget for Sales budget owner.

Procurement & Vendor Management

Implement and enforce procurement processes according to company standards.

Assess and select suppliers offering the best value in pricing and service quality following procurement guidelines.

Coordinate with the Procurement team to initiate bidding processes and follow up on bidding outcomes.

Work with the Finance (FA) team to register new vendors in the Lawson system.

Coordinate with Legal and Finance teams to review supplier contracts.

Ensure contracts are fully executed and signed-off with suppliers.

Monitor suppliers to ensure purchasing activities follow agreed schedules.

Handle contract liquidation and coordinate supplier payments.

Compliance & Administrative Support

Verify documentation and process cash advance and reimbursement requests in accordance with company policies.

Ensure all expenditures—including Sales activities budget usage—comply with financial and procurement regulations.

Proactively report compliance risks or suspicious practices.

Contribute ideas to enhance daily workflows and operational procedures.

Perform other tasks or projects assigned by the Line Manager or Head of Department.

Job Specification

1. Education / Training

• Bachelor's degree in Business Administration, Finance, Economics, or related fields.
• Additional certification in Procurement, Finance, or Compliance is a plus.

2. Professional / Trade Qualification

• Relevant training or certificates in Procurement, Vendor Management, Finance Operations, or Contract Administration.
• Practical courses related to budgeting, payment processing, or sales operations are preferred.

3. Competencies

• Attention to Detail: Accurate in reviewing documents and financial data.
• Communication: Clear, professional coordination with internal and external teams.
• Integrity & Compliance: Strong adherence to policies and ethical standards.
• Teamwork: Works effectively with cross-functional departments.
• Budget Management: Ability to track and manage Sales activities budget.
• Procurement Knowledge: Understanding of supplier evaluation, bidding, and contract processes.
• Financial Documentation: Skilled in verifying invoices, reimbursements, and supporting documents.

4. Experience

• At least 2 years of experience in Sales Operations, Procurement Support, Finance Operations, or related administrative roles.
• Experience working with budgeting, payment processes, vendor management, or contract administration is preferred.

5. Computer Proficiency

• Advanced in Excel
• Familiar with Finance and procurement systems (e.g., Lawson).

6. Key Working Relationship

• Regional Heads & Sales Teams: Coordinate Sales activity plans and budget usage.
• Procurement Team: Support bidding, supplier selection, and purchasing processes.
• Finance (FA) Team: Handle payments, vendor creation, and budget reconciliation.
• Legal Team: Review contracts and compliance requirements.
• Other Internal Departments: Collaborate as needed for operations and documentation.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid