Tier 2 Technical Support Call Center Agent

Tier 2 Technical Support Call Center Agent

Our client, a leading organization in the automotive technology industry, is seeking a dedicated and skilled Tier 2 Technical Support Call Center Agent to join their team. As a Tier 2 Technical Support Call Center Agent, you will be part of the Customer Experience Center supporting the Inbound Support Team. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization.

Location: Irvine, CA

Pay Range: $25.00

Shifts available between 0500 AM - 0600 PM, Monday through Friday

What's the Job?

• Respond to customer inquiries and technical support issues via phone, email, and live chat in a professional, clear, and concise manner.
• Assist customers with product questions, technical troubleshooting, and policy clarifications.
• Provide accurate and complete information in a friendly and customer-focused tone.
• Work with IT and other teams to resolve client issues efficiently.
• Research and resolve customer issues by collaborating with internal departments or referring to company policies and guidelines.

What's Needed?

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum 2 years of experience in customer service, preferably in a call center or online support environment.
• Experience troubleshooting automotive technologies like entertainment systems and connected vehicle technology.
• Exceptional written communication skills with strong grammar and spelling proficiency.
• Ability to multitask and manage multiple conversations or cases simultaneously.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment.
• Chance to develop your technical and customer service skills.
• Supportive team culture focused on growth and success.
• Work in a fast-paced setting that values professionalism and efficiency.
• Potential for career advancement within the organization.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.