Technical Support Analyst - Remote Eligible

Technical Support Analyst

Our client, a leading organization in the technology support industry, is seeking a Technical Support Analyst to join their team. As a Technical Support Analyst, you will be part of the customer support department, assisting clients with troubleshooting and device connectivity. The ideal candidate will have strong problem-solving, communication, and collaboration skills which will align successfully within the organization.

Job Title: Technical Support Analyst Location: Remote Pay Range: $20.00 per hour

What's the Job?

• Provide high-quality technical support to effectively diagnose and resolve issues reported by external customers.
• Troubleshoot and resolve complex problems across a wide range of internet-connected devices.
• Deliver excellent customer service and maintain ownership of technical issues until resolution.
• Utilize available resources to identify and resolve advanced technical problems.
• Serve as a Subject Matter Expert, mentoring other team members and contributing to the knowledge base.

What's Needed?

• Minimum 6 months of experience in customer service or technical troubleshooting.
• At least 1 year of experience providing technical support in one or more areas such as mobile devices, home networking, or Bluetooth technologies.
• Ability to type 30–40 WPM.
• High school diploma or GED (post-secondary education preferred).
• Strong verbal and written communication skills.

What's in it for me?

• Medical insurance
• Dental insurance
• Disability insurance
• Life insurance

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of Manpower, Experis, Talent Solutions, and Jefferson Wells