Service Technician 1

Service Technician 1

Our client, [Industry Descriptor] is seeking a Service Technician 1 to join their team. As a Service Technician 1, you will be part of the [Department Name] supporting [Team Name(s)]. The ideal candidate will have [Soft Skill 1], [Soft Skill 2] and [Soft Skill 3] which will align successfully in the organization.

Location: Burlington, WA

Pay Range: $22/hr - $25.25/hr. Hours: Monday - Friday 7:00am - 3:30pm

What's the Job? Under general supervision, the Service Technician I/II/Senior/Lead is responsible for receiving, inspecting, and repairing Legend Brands equipment sent to factory locations for repair along with processing returned items for credit. Assist with product troubleshooting via phone, email and live chat.

Essential Duties

Perform repairs on the full line of Dri-Eaz equipment. Predominantly air movers and dehumidifiers. Ensure that turnaround time on repairs meet requirements. Provide customer follow-up calls on the service they received. Document condition of items received for repair. Troubleshoot equipment received for repair. Provide repair quotes for non-warranty repairs. Obtain customer approval for non-warranty repairs and/or disposition of product should the repair declined. Repair & package warranty and non-warranty equipment. Processing replacement orders for repaired equipment being sent back to customers. Deliver repaired equipment to shipping department. Process spare parts orders and service inventory counts. Package repairs for return shipment. Inspect, repackage, and credit items returned for credit. Performs other related duties as assigned

Minimum Qualifications

Education and Experience High School Diploma or GED required. Minimum of six months of mechanical and customer service experience. Must be proficient in reading, writing, and understanding English. This level requires knowledge and competent demonstration of the following within six months of hire: Demonstrates knowledge of diagnostics procedures, troubleshooting and use of tools required for position. Performs repairs with minimal supervision. Knowledge of Microsoft Word, Microsoft Excel and accounting software Skilled in providing excellent customer service. Ability to maintain confidential data management.

What's in it for me? Benefits Effective: 30 days after start date

If this is a role that interests you and you'd like to learn more, click apply now, or text to the number 360-671-1977 and Cathy a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.