Onsite Customer Service Agent

Onsite Customer Service Agent

Our client, a leading organization in the financial services industry, is seeking a Onsite Customer Service Agent to join their team. As a Onsite Customer Service Agent, you will be part of the Customer Support Department supporting the high-volume customer service team. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.

Job Title: Onsite Customer Service Agent

Location: El Segundo, CA

Shift: Full Time 8 AM to 8 PM, 8-hour shifts

What's the Job?

• Assist with class action noticing and respond to customer inquiries related to class action notifications
• Provide exceptional customer service support via phone and written communication
• Maintain accurate and detailed records of customer interactions
• Support team efforts to resolve issues efficiently and professionally
• Ensure compliance with legal and regulatory guidelines during customer interactions

What's Needed?

• Excellent English skills, both written and spoken
• Strong attention to detail and organizational skills
• Ability to work from 9 AM EST until 8 PM EST in 8-hour shifts
• Legal knowledge and call center experience for high-volume support is a plus
• Spanish language skills are a plus but not required

What's in it for me?

• Contract to hire opportunity with no end date
• Equipment provided to support your work
• Gain valuable experience in customer service and financial support
• Work in a dynamic and supportive environment
• Be part of a diverse and inclusive team committed to your growth

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.