Manufacturing Customer Service Representative

Manufacturing Customer Service Representative

Our client, a leader in manufacturing and innovative technology solutions, is seeking a Manufacturing Customer Service Representative to join their team. As a Manufacturing Customer Service Representative, you will be part of the Customer Support and Order Management teams, supporting the company's commitment to excellence and customer satisfaction. The ideal candidate will demonstrate strong communication skills, attention to detail, and a proactive approach to problem-solving, which will align successfully in the organization.

Location: Fort Lauderdale, FL

Pay Range: $28-$30hr

Shift: Monday-Friday 8AM-5PM

What's the Job?

• Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.
• Provide accurate product or service information to customers, addressing any questions or concerns.
• Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented.
• Resolve escalated customer complaints and issues in a timely and professional manner.
• Analyze customer feedback and identify opportunities for improvement in service delivery.

What's Needed?

• Bachelor's degree in a relevant field.
• Proven experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to handle difficult customer interactions with professionalism and empathy.
• Detail-oriented with a focus on delivering high-quality service.

What's in it for me?

• Opportunity to work with a leading organization in manufacturing and technology.
• Engage in meaningful work that impacts global quality of life.
• Collaborate with a diverse and innovative team.
• Gain valuable experience in customer service and order management systems.
• Be part of a company committed to growth and excellence.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across more than 75 countries and territories and has done so for over 70 years. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.