Lead Customer Service Rep

Lead Customer Service Rep

Our client, a leading organization in customer service operations, is seeking a Lead Customer Service Rep to join their team. As a Lead Customer Service Rep, you will be part of the Customer Support Department supporting online customer interactions. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a commitment to delivering exceptional service, which will align successfully in the organization.

Job Title: Lead Customer Service Rep

Location: Richmond, VA

Pay Rate: $20/hr

Shifts Available:

• Sunday-Thursday: 5:30a-2p
• Tuesday-Saturday: 5:30a-2p
• Sunday-Thursday: 12p-8:30pm
• Tuesday-Saturday: 12p-8:30pm

What's the Job?

• Directly organize and supervise day-to-day operations and activities of a customer service team to achieve key performance goals
• Support the building and development of an effective and high-performance team
• Maintain daily and weekly statistics for individual team members
• Analyze department results and troubleshoot operational problems
• Serve as a point of escalation for complex customer issues, ensuring timely resolution and customer satisfaction

What's Needed?

• 4+ years of experience in a customer service role troubleshooting and handling complex transactions
• 1 year of team lead or supervisory experience
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Experience in a call center environment is preferred
• Bilingual skills in English and Spanish are a plus

What's in it for me?

• Opportunity to lead and develop a high-performing customer service team
• Supportive environment driven by innovation and customer focus
• Potential for career growth within a dynamic organization
• Engagement with a passionate team committed to excellence
• Work in a role that values diversity and inclusion

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!