Cwr - customer Service Rep I

Customer Service Representative

Our client, a leading logistics and customer service organization, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting client and operational teams. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset which will align successfully in the organization.

Job Title: CWR-Customer Service Rep I

Location: Ontario, CA

Pay Rate: $19/hour

Shift: Monday - Saturday off Wednesday, 10:30am - 6:00pm

What's the Job?

• Assist customers and business partners via telephone and email to ensure smooth communication and service delivery
• Handle customer complaints in a calm, professional manner, working towards satisfactory resolutions
• Diagnose, assess, and resolve problems or issues related to deliveries and customer inquiries
• Monitor progress of delivery routes to ensure timely and accurate deliveries
• Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders as needed

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
• High school diploma or equivalent
• At least 1 year of related experience, preferably within a call center environment
• Strong customer service skills with the ability to resolve issues satisfactorily
• Solid multitasking and organizational skills, with the ability to work efficiently under pressure

What's in it for me?

• Opportunities to grow within a dynamic and innovative company
• Supportive team environment focused on delivering excellent customer service
• Chance to develop valuable skills in customer relations and logistics
• Work in a fast-paced setting that encourages professional development
• Be part of a company that values diversity and inclusion

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.