Customer Training Specialist – Contact Center Operations

Customer Training Specialist – Contact Center Operations

Our client, Becton Dickinson (BD), a global leader in the medical device industry, is seeking a Customer Training Specialist to join their team. As a Customer Training Specialist, you will be part of the Customer Care & Training organization, supporting Customer Care associates across the U.S. region.

The ideal candidate is people-focused, analytical, and detail-oriented, with strong communication skills and a passion for training, coaching, and continuous improvement in a fast-paced customer care environment.

Job Title:

Customer Training Specialist – Contact Center Operations

Location:

San Antonio, TX

Pay Range:

$19.00 per hour

What's the Job?

• Deliver structured training on handling customer interactions across calls, chat, and email
• Provide individualized coaching and feedback to Customer Care associates at multiple levels
• Create and deliver training content using the ADDIE instructional methodology
• Analyze quality, performance, and training data to identify skill gaps and improvement opportunities
• Collaborate with operations to maintain knowledge management tools, job aids, and training materials

What's Needed?

• Experience delivering training, coaching, or quality support in a customer service or contact center environment
• Familiarity with instructional design or structured training frameworks (ADDIE preferred)
• Comfort analyzing QA metrics, performance data, or training assessments
• Experience supporting or training teams that handle multi-channel customer contacts (calls, chat, email)
• Ability to work onsite in San Antonio, TX, Monday–Friday, 7:30 AM–4:30 PM

What's in it for me?

• Stable weekday schedule with no weekends
• Opportunity to support a globally recognized medical device leader
• Hands-on experience in training, quality, and performance improvement
• Collaborative, structured environment with exposure to Lean and continuous improvement practices
• Career-building experience in customer training and development

If this is a role that interests you and you'd like to learn more, click Apply Now, and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!