Customer Service Representative

Customer Service Representative

Our client, an industry leader in warehousing and logistics, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be the first point of contact for clients, carriers, and internal departments, ensuring smooth communication and efficient resolution of logistics inquiries. The ideal candidate will have strong interpersonal skills, problem-solving abilities, and a proactive attitude that aligns with the company's commitment to excellence.

What's the Job?

• Handle inbound and outbound customer calls and emails regarding shipments, deliveries, and logistics inquiries
• Coordinate with warehouse staff, drivers, and carriers to resolve issues quickly and effectively
• Track and update shipment statuses in logistics software systems
• Prepare and process documentation such as bills of lading, shipping manifests, and delivery confirmations
• Maintain accurate records of customer interactions and resolutions
• Provide timely updates and proactive communication to clients regarding delays or changes

What's Needed?

• Previous experience in customer service, preferably in logistics, transportation, or warehousing
• Strong communication skills (verbal and written) with a customer-first mindset
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with logistics software, Microsoft Office, and data entry systems
• Problem-solving skills and the ability to remain calm under pressure
• Team-oriented attitude with a focus on collaboration and efficiency

What's in it for me?

• Opportunity to work in a dynamic industrial environment
• Potential for skill development in inventory management
• Supportive team atmosphere
• Stable employment with a reputable organization
• Chance to contribute to efficient warehouse operations

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.