Customer Service Representative

Customer Service Representative

Our client, a leading organization in the utilities and service industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Operations Department supporting case management and client interactions. The ideal candidate will have strong attention to detail, excellent communication skills, and a proactive attitude which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Lubbock, TX

Pay Range: $17.38 per hour

Shift: 7:00 AM - 4:00 PM, 8 hours per shift

What's the Job?

• Manage the case queues for water mechanical or special hazard products in your area.
• Work onsite daily to ensure queues are cleared by the end of each day.
• Re-route cases to the appropriate business segment for efficient processing.
• Implement process improvements to enhance queue management and workflow.
• Use internal databases and ERP systems for case management and verification.

What's Needed?

• Previous experience with queue management systems.
• Attention to detail and organizational skills.
• Basic knowledge of inventory programs (preferred).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Gain valuable experience in operations and customer service.
• Work with a dedicated team committed to excellence.
• On-site position with consistent working hours.
• Potential for future growth within the organization.

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.