Customer Service Representative

Customer Service Representative

Our client, a leading customer service organization, is seeking Customer Service Representatives to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting customer engagement and loyalty initiatives. The ideal candidate will have excellent communication skills, strong organizational abilities, and a customer-focused mindset which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Fort Lauderdale, FL

Pay Range: $16.00-$16.50 per hour

Shift: Various schedules available; Day, Evening and Overnight

What's the Job?

• Track customer waitlists, voucher verification requests, and refund approval requests using a web-based CRM platform.
• Maintain accurate customer records and notes in respective systems to support the program.
• Develop and nurture customer relationships that contribute to business objectives and promote customer loyalty.
• Research and resolve customer questions and issues to ensure satisfaction and retention.
• Process tickets using a web-based system to escalate customer issues as needed.

What's Needed?

• Minimum of High School Diploma or equivalent required
• 1-2 years of experience working in a call center environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and web-based applications.
• Knowledge of brand loyalty and concierge services is a plus.

What's in it for me?

• Opportunity to develop valuable customer service skills in a dynamic environment.
• Work with a supportive team committed to your professional growth.
• Gain experience in a fast-paced, customer-centric organization.
• Be part of a company that values diversity and inclusion.
• Competitive hourly pay rate with potential for growth.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.