Customer Service Representative

Customer Service Representative – $18/hr | Onsite | Irving, TX

Location: 845 Regent Blvd, Irving, TX 75063 Pay Rate: $18.00/hour Schedule: Monday–Friday, 10:30 AM – 7:00 PM Training Schedule: Monday–Friday, 9:00 AM – 6:00 PM Work Type: Onsite

About CoverMyMeds Pharmacy

CoverMyMeds Pharmacy is part of a healthcare network committed to better health outcomes. We support community-based care through innovative technology, specialty drug distribution, and practice management services. Every team member plays a vital role in improving lives and advancing healthcare.

Position Overview

We're seeking a Customer Service Representative to join our Irving, TX team. This role is essential in coordinating specialty medication shipments and providing top-tier service to patients and healthcare providers.

Key Responsibilities

• Answer inbound calls and provide accurate, compassionate support
• Make outbound calls to gather prescription coordination details
• Schedule and confirm medication deliveries
• Maintain complete and compliant patient records (HIPAA)
• Collaborate with internal teams to ensure smooth service
• Demonstrate initiative and problem-solving skills
• Perform other duties as needed

Qualifications

• High school diploma or equivalent
• 1–3 years of customer service or call center experience preferred
• Strong phone communication and customer-first mindset
• Minimum typing speed of 35 WPM (mandatory)
• Familiarity with HIPAA regulations
• Ability to lift/carry up to 50 lbs

Screening Questions

1. Can you type at least 35 words per minute?
2. Do you have reliable transportation to be onsite Monday–Friday?
3. Have you worked in a fast-paced contact center environment?

Additional Info

• Potential to convert to full-time employee
• No monthly healthcare sanctions re-screening required

Apply today to join a team that's shaping the future of healthcare