Customer Service Representative

Customer Service Representative

Our client, a leading organization in the customer service industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the customer support department, assisting clients with inquiries and resolving issues efficiently. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, aligning seamlessly with the company's commitment to outstanding service and inclusivity.

Location: Romulus, MI

Pay Range: $20/hr

Shift: First Shift (8:30 AM - 5:00 PM)

What's the Job?

• Interact with customers to provide information about products and services
• Handle and resolve customer complaints effectively and professionally
• Determine customer issues and offer appropriate solutions or follow-up actions
• Keep detailed records of customer interactions and transactions
• Refer unresolved grievances to the appropriate departments for further investigation

What's Needed?

• High school diploma or GED preferred
• Strong verbal and written communication skills
• Attention to detail and excellent interpersonal skills
• Ability to work independently and manage time effectively
• Experience with computer applications such as MS Outlook or data entry software is a plus

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in customer service and communication
• Potential for career growth within the organization
• Engage with a diverse and inclusive team
• Participate in ongoing training and development programs

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.