Customer Service & Billing Representative

Customer Service & Billing Specialist

Under the general direction of the Collections Manager, the Customer Service and Billing Specialist plays a key role in managing student accounts receivable, billing, and collections for Tuition & Sponsorships, Housing, and Non-student accounts. This position supports both customer service and billing functions, ensuring accurate and timely processing of accounts and providing guidance to debtors regarding payment solutions.

Key Responsibilities

• Initiate and follow up on collection activities for various account types.
• Prepare analytical reports and summaries for senior management.
• Maintain ledgers, workbooks, and collection files.
• Communicate with debtors and external agencies to resolve account issues.
• Issue payment agreements and advise on alternative payment solutions.
• Support billing team with sponsor credit memos and returned item entries.
• Respond to inquiries via phone, CRM, and in-person.
• Assist in training new employees and auditing their work.
• Maintain aging reports and track collection progress.
• Support customer service team during peak periods.
• Perform reconciliation of receivable accounts and coordinate necessary adjustments.
• Prepare documentation for internal collections and write-offs.
• Work variable schedules during peak periods as needed.

Required Qualifications

• Demonstrated experience in customer service, accounts receivable, and collections.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong oral and written communication skills.
• Ability to work independently with accuracy and meet deadlines.
• Effective multitasking in a fast-paced environment.
• Professional demeanor when interacting with the public.
• Knowledge of internal controls and cash handling procedures.
• Familiarity with general business and administrative policies.
• Team-oriented with collaborative skills.
• Ability to train coworkers and support cross-functional teams.
• Willingness to work occasional overtime.