Bilingual Customer Service Representative - Remote Eligible

Bilingual Customer Service Representative

Our client, a leading healthcare services organization, is seeking Bilingual Customer Service Representatives to join their Remote Call Center team. As a CSR, you will support New Yorkers in accessing and managing their health plan enrollment. The ideal candidate has strong customer service skills, learns new systems quickly, communicates clearly, is dependable with attendance, and maintains a positive, solution-focused attitude in a fast-paced environment. This is a remote role — candidates must have required equipment and internet to work from home.

Job Title: Bilingual Customer Service Representative

Location: Remote (must work Eastern Standard Time)

Pay Range: $17.00/hr — Spanish / Haitian Creole

$18.00/hr — Bengali, Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou, Russian

Languages: Fluency in English AND one of the above languages is required

Schedule: 40 hours/week; Hours of Operation: Monday–Friday 8:00 AM–8:00 PM EST and Saturday starting at 10:00 AM EST (weekend rotation may apply)

Duration: Temp-to-hire

What's the Job?

• Answer inbound calls and provide accurate information and support
• Assist callers with enrollment, disenrollment, and plan selection
• Educate callers on managed care and available health plan options
• Review and process enrollment/disenrollment forms
• Maintain knowledge of program policies and updates
• Escalate issues to supervisors as needed
• Meet reliability, quality, and productivity expectations
• Saturday work may be required
• Perform other related duties as assigned

What's Needed?

• High school diploma or equivalent (required)
• 2+ years in customer service or human services
• Typing speed: Minimum 35 WPM
• Ability to type and navigate multiple systems efficiently
• Clear, professional communication and active listening skills
• Ability to learn new programs and follow scripts/policies
• Consistent attendance and adherence to schedule
• If applying for a language role: must read, write, and speak that language fluently

BYOD (Bring Your Own Device) Requirements

• Laptop or desktop with: Windows 10 or newer OR MacOS Catalina (10.15) or newer (Chromebooks not permitted)
• Wired USB headset with microphone & noise suppression (Bluetooth not permitted; equipment not provided)
• Stable internet: — 25 Mbps download (single user) / 50 Mbps (shared) — 5 Mbps upload (10 Mbps preferred) (Hotspots may not be used as primary connection)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.