1st Shift Manufacturing Customer Service Rep

1st Shift Customer Service Rep

Location: Fullerton, CA 92831

Pay Rate: $24- $28 Hourly

What's in it for you?

• Full time hours
• Work Schedule: 1st Shift 7:30am- 3:30pm (with OT)
• Location: Fullerton, CA 92831
• Option to take free college courses and skills training

What is the job?

• Communicate directly with customers and sales representatives regarding order status, delivery schedules, and any potential delays
• Partner with production, scheduling, and shipping teams to identify bottlenecks and expedite orders as needed
• Track and maintain accurate order information within company systems to ensure visibility across departments
• Respond promptly to incoming calls and inquiries from customers and sales representatives regarding open or late orders
• Coordinate with internal teams to prioritize and escalate rush orders based on customer impact and business needs
• Provide consistent and professional communication when addressing changes in order timing or production issues
• Identify recurring causes of delays and communicate trends or process concerns to management
• Support daily order status reporting and share updates during production or team meetings
• Maintain clear documentation of customer interactions, commitments, and follow-up actions

What you bring to the job?

• Minimum of 2 years of RECENT previous Customer Service Rep experience (in Manufacturing environment is a plus)
• Must be proficient with Microsoft Office Suite
• Excellent verbal, written people, and diplomacy skills are required
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• High school diploma or equivalent (such as a GED)
• Ability to pass a Background Check and Drug Screen

Are you Interested? Stop your job search and apply today! A recruiter will be in touch within 24 hours. Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodation and will work with you to meet your needs