Job Title

Major Responsibilities

Provide service-related assistance by phone support
Attend field breakdowns and repair crane in a timely manner
Maintain service reports and submit these in a timely manner upon completion of repair
Provide feedback on component failure
Train distributors in the commissioning of the first new product
Analyze and troubleshoot warranty problems when beyond the scope of the distributor or customer
Interact with Manitowoc Crane Group (MCG) based personnel on matters pertaining to service materials, product requirements, availability, and code compliance
Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties
Analyzes reports of technical problems to determine trends affecting future design, production, service and maintenance processes and recommends modifications to eliminate future problems
Other ad-hoc duties as and when assigned by the superior

Requirements

Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry
An Engineering degree in either mechanical, hydraulics or electrical engineering preferred or equivalent trade experience and skills may be considered
Ability to read and work with electronic and hydraulic schematics
Possess strong analytical skills in the evaluation of reports of technical issues, research findings, and/or output of a system/process etc.

Technical Service Specialist