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Manager Customer Service (m/f/d)
Build and lead the Polish Grove crane service team to ensure top customer support
Warsaw
Mid-Level
yesterday
Manitowoc
Designs, manufactures, and supports cranes and lifting solutions for construction, energy, and infrastructure projects worldwide.
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Manager Customer Service
For our location in Przypki, Poland, we are looking for you as a Manager Customer Service. Plan and build the future with us – your future!
Your Tasks
- Establishment of the Polish service organization for Grove cranes
- Active customer relationship management as a focus for establishing Grove service in Poland
- Handling of legal and warranty cases as well as clarification of technical issues
- Management and further development of the local service team
- Implementation and continuous improvement of safety standards (SMS) as well as increasing safety awareness
- Ensuring quality requirements and ISO compliance through appropriate measures
- Ensuring the provision and evaluation of reports for tracking all relevant KPIs (customer support, sales, margins, efficiency)
- Optimizing administrative processes (orders, invoices, payments) in compliance with legal and internal requirements
Your Qualification
- Completed training or studies in a commercial or technical field
- Very good technical understanding, ideally product-specific knowledge in the field of cranes
- Experience in employee management and in setting up or expanding an organization
- Business fluent Polish and good German or English skills
What We Offer
Are you looking for a varied job? Manitowoc offers you new professional challenges in exciting fields and with a wide range of development opportunities. In addition to an attractive compensation package including various special benefits, you can expect flexible working hours with the option of 'mobile working' and a good working atmosphere.
If we have gained your interest, we are looking forward to receiving your application including your salary expectations.
About Manitowoc
Designs, manufactures, and supports cranes and lifting solutions for construction, energy, and infrastructure projects worldwide.