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Customer Service Representative
Provide parts interpretation support and process orders for aftermarket customers
Sydney
Junior
yesterday
Manitowoc
A global manufacturer specializing in engineered lifting solutions, including cranes, boom trucks, and lift equipment for various industries.
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Job Responsibilities
Job Responsibilities:
- To provide parts support needed for Aftermarket customers:
- Attend to parts interpretation enquires
- Place parts orders with respective factories and follow up on order status
- Follow up on parts related quotations, delivery and other matters; assist as appears desirable to expedite order, maintain customer acceptance
- Assist with the resolution of Spare Parts issues
- Generate Tax Invoices for Crane Care parts
- Provide SAP interface support for ANZ Aftersales / Logistics as the SAP Super User:
- Keeper / Maintainer of the Parts 'SAP Manual'
- Train Product Support staff on SAP systems
- Responsible for SAP parts master file, extent parts into ANZ location, liaise with factories
- To assist and support in ensuring materials movement (pick pack etc) and dispatching functions along with warehouse receiving and storing, when needed
- Physically receive and check off orders from suppliers and locate in the Parts Warehouse when necessary
- Assist with Parts stock take activities when required
- Perform other ad-hoc duties as assigned
Job Requirement
Job Requirement:
- High school diploma or higher qualification in Product and Customer Service or other relevant areas or the equivalence
- At least 3 years of Customer Service-related working experience preferably in the crane industry or heavy equipment industry
- Familiar with all aspects of Microsoft office
- Possess SAP skills will be an added advantage
About Manitowoc
A global manufacturer specializing in engineered lifting solutions, including cranes, boom trucks, and lift equipment for various industries.