Technical Service Manager - #35073

Technical Service Manager

Our client is a family-owned global leader in commercial warewashing solutions, recognized for its innovation, quality, and customer-focused approach. Founded in Germany in 1947, the company has grown into a trusted international provider with over 40 branch offices worldwide and more than 2,000 employees globally. With a strong commitment to precision engineering, digital transformation, and service excellence, the organization continues to deliver high-quality solutions that meet the evolving needs of customers across diverse industries.

This is a great opportunity for a Technical Service Manager to join a company that offers a strong global presence, a culture of innovation, and a commitment to quality and customer excellence.

Job Overview:

We are seeking a highly motivated and detail-oriented Technical Service Manager to lead and oversee our service operations in Manila.

This role is responsible for managing the service team, ensuring exceptional customer support, and driving service-related revenue growth. The ideal candidate will possess strong leadership capabilities, a customer centric mindset, and a solid technical background. This position requires the ability to build and maintain long-term relationships with customers, dealers, and service partners, while ensuring operational excellence and compliance with industry standards.

Duties and Responsibilities:

• Lead, supervise, and support the service team by delegating tasks, monitoring project progress, and ensuring departmental objectives and sales targets are achieved.
• Deliver high-quality customer service by addressing customer inquiries, complaints, and concerns in a timely and professional manner.
• Oversee spare parts inventory, including stock control, order processing, invoicing, and collections.
• Establish, manage, and continuously improve service desk operations to enhance efficiency and customer satisfaction.
• Identify and resolve service-related issues, implementing improvements to optimize processes and productivity.
• Conduct technical training programs for in-house technicians, dealers, and service partners.
• Provide on-site technical support and troubleshooting when required.
• Monitor recurring issues and implement corrective measures to improve service quality.
• Perform audits on service work and customer interactions to ensure compliance with company standards and performance targets.
• Build and maintain strong working relationships with customers, dealers, and internal stakeholders.
• Stay updated on industry regulations, standards, and technological advancements, ensuring full compliance and continuous improvement.