Automotive Service Manager

Automotive Service Manager

Modern Infiniti of Greensboro is seeking an experienced Service Manager to join our leadership team. This is a key role responsible for leading a multi-line service department with a focus on profitability, efficiency, customer retention, and team development. The ideal candidate is a proven leader who thrives in a fast-paced environment and is committed to delivering an exceptional customer experience.

Key responsibilities include:

• Lead and oversee all Service Department operations, ensuring profitability and efficiency.
• Maintain CSI scores at or above manufacturer standards and drive a culture of 100% customer satisfaction.
• Build strong customer relationships and foster long-term loyalty.
• Collaborate with other department managers to maximize dealership performance and profitability.
• Ensure compliance with all manufacturer warranty policies and procedures.
• Develop and execute a marketing plan that promotes new and repeat business.
• Maintain positive business relationships with the manufacturer and industry partners.
• Set clear performance goals for Service Advisors, Technicians, and support staff while providing coaching, mentoring, and accountability.
• Lead talent acquisition, onboarding, training, and ongoing development for department team members.

Qualifications:

• Minimum 5 years of experience as an Automotive Service Manager in a dealership setting (multi-line experience preferred).
• Strong leadership and team management skills with a focus on respect and employee engagement.
• Solid understanding of federal, state, and local regulations affecting service operations (e.g., OSHA, hazardous waste, Right-to-Know).
• Proven record of driving department growth, profitability, and customer retention.
• Commitment to ethical business practices.
• Experience with CDK software is a plus.

What we offer:

• Professional, team-oriented work environment.
• Competitive compensation and performance-based monthly bonus opportunities.
• Comprehensive benefits package for full-time employees, including: Medical, Dental, Vision, Life Insurance, Flexible Spending Accounts, Short- and Long-Term Disability Insurance.
• Paid Time Off & Paid Holidays.
• 401(k) eligibility after one year of employment.

This is a highly rewarding career opportunity for a driven Service Manager seeking a long-term, mutually beneficial relationship with a respected dealership group. Join Modern Infiniti of Greensboro and take the next step in your automotive leadership career.

Equal Opportunity Employer | EOE/M/F/D/V