Service Reliability Engineer - Remote Eligible

Sre Role

As an SRE at Mambu, you'll be at the intersection of engineering, operations, and customer success - by promoting reliability practices, data-driven decision making, and continuous learning across the organization.

Responsibilities

Be on the front line of reliability: Investigate and resolve production issues impacting Mambu customers, ensuring minimal disruption and fast recovery.

Lead incident management: Collaborate with engineering and support teams to drive major incident resolution, post-mortems, and systemic improvements.

Improve observability & detection: Design, maintain, and evolve monitoring, alerting, and logging to catch issues before customers do.

Drive automation: Eliminate repetitive tasks through scripting and tooling, enabling faster, safer, and more consistent operations.

Shape resilience across Mambu: Partner with product and infrastructure teams to embed reliability, capacity management, and operational excellence into how we build software.

Cross-train and share knowledge: Strengthen team expertise across domains, continuously growing technical depth and operational maturity.

Qualifications

Strong communication, problem-solving, and analytical skills, with the ability to balance customer impact and technical priorities.

Solid understanding of cloud-native applications, distributed systems, and modern web technologies.

Hands-on experience with public cloud services (AWS, GCP, or Azure).

SQL knowledge (querying, troubleshooting, and performance tuning).

Familiarity with the software delivery lifecycle, CI/CD practices, and DevOps culture.

Proficiency in scripting/programming (Bash, Python, Go, or Java) and experience with observability stacks (Prometheus, Grafana, ELK, OpsGenie, Datadog, etc.) is a plus.

Benefits

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

Company equity for all

Learning and development opportunities

Hybrid/Remote working (location dependant)

30 day working abroad

4 week paid sabbatical after 5 years service

Additional benefits based on location