Front Desk Associate/ Customer Service Specialist

Front Desk Associate / Customer Service Specialist

Mains'l Services is excited to welcome a friendly and motivated individual to join our team as a Front Desk Associate / Customer Service Specialist. This entry-level position is perfect for someone eager to start their career in customer service, administrative support, and office management. As the first point of contact for visitors and callers, you'll play a key role in providing a welcoming and helpful experience that reflects Mains'l's Mission, Vision, and Values.

Why Choose Mains'l Services? At Mains'l, we stand by our commitment to creating a positive and supportive workplace culture. We're proud to have been recognized as a Top Workplace in Minnesota for several years, and a Top USA Workplace for the last 4 years. In 2024, we were honored with Workplace Culture Excellence Awards for Innovation, Work-Life Flexibility, and Purpose & Values.

What You'll Do (The Day-to-Day):

Customer Service:

• Greet visitors, vendors, and employees with a friendly, professional demeanor.
• Provide forms, information, and assistance as needed.
• Support staff with online training questions and help maintain a positive environment.
• Answer, screen, and forward calls, offering basic information as needed.
• Monitor voicemail and faxes, ensuring messages reach the appropriate team member.
• Help maintain office equipment and supplies.
• Assist with office opening/closing procedures and ensure visitor protocols are followed.

Clerical & Administrative Support:

• Make copies, assemble packets, and assist with data entry.
• Sort and distribute incoming and outgoing mail.
• Assist with meeting prep (order food, prepare rooms, make coffee).
• Run reports and maintain internal documents.
• Update and manage phone and mailing lists for the agency.
• Perform general office duties like scanning, copying, and printing as needed.

Location: Brooklyn Park, MN

Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM

Hourly Wage: $17.72 - $21.54 per hour

What We're Looking For:

• Strong communication skills (verbal, written, and listening).
• Comfort working in a fast-paced environment with the ability to multi-task and prioritize.
• A positive attitude with a willingness to learn and grow.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• A willingness to help with various office tasks and follow direction from multiple team members.
• Previous customer service or administrative experience is a plus but not required.

What We Offer:

• Paid on-the-job training to help you succeed.
• Education Assistance up to $2,000 per year.
• 401(k) plan with matching contributions.
• Paid Time Off (PTO), Sick Time, and Health Insurance (including dental and vision).
• Life Insurance and Health Savings Account (HSA).
• Opportunities for career growth and advancement within the company.

Ready to start your career with Mains'l? Submit your application at careers.mainsl.com/ in less than 5 minutes!