Temp Operations Supervisor

Client Operations Temporary Position

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This is a temporary position that will end December 8th, 2025. Responsibilities include ensuring daily performance metrics are being met, coaching and educating agents, creating a fun and accountable environment, administering coaching and disciplinary actions, handling performance discussions, ensuring policies and procedures are followed, taking calls when needed, and working flexible hours between 7AM-7PM EST Monday to Friday.

Requirements include at least 1 year supervisory experience, an active healthcare license, remote work capability, a college degree or equivalent work experience, ability to work under pressure, solid organizational and leadership skills, attention to detail, problem-solving skills, typing speed of 25 wpm, excellent communication skills, availability to work various shifts, high school diploma or GED, excellent attendance history, and passing mandatory background checks.

Required Skills: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship, AI Proficiency, Data Literacy.

Be part of our TP family. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer.